Customer Service Focused
Our number one priority at Doors Direct is customer satisfaction.
We are a small family-owned business. Ryan is the owner and he quotes on almost every one of our jobs. To help him out, we have three lovely ladies in the office along with three experienced technicians who have all been working for us for a number of years.
We understand that when you call us to make a booking for a new garage door, a repair, service, or new motor, you are trusting us to be reliable, prompt and do a good, honest job at a reasonable price.
We are problem solvers
Often garage doors stop working for an unknown reason. Perhaps something has broken, has moved, requires some adjustment or needs to be replaced completely.
This might be your first garage door and you will need some advice about which type of door will be best for your situation. You can have the confidence in knowing that when you call Doors Direct, Zina, Andrea or Amanda will answer your call and we will listen to you and ask questions to work out what the best solution for you will be.
Once you make a booking for either a free quote or a booking with a technician, you will then be greeted by a friendly face from either Ryan, Matt, Mark or Gavin. Each of our staff have a wealth of knowledge about garage doors and will discuss their findings with you so you can gain the best outcome for both you and your garage door.
Top quality products
Ryan is very particular about the products that he chooses for your garage door needs and will only use what he would be happy to have at his own home. Ryan is constantly keeping up to date with the latest garage door products and has a very thorough understanding of all brands on the market.
No one garage is the same as another, so, therefore, each garage door requires an individual, personalised assessment to ensure the best products are used for your particular set up along with what is important to you. We are not exclusive to selling one particular brand, so therefore have the added benefit of being able to offer you the best solution for your garage door.
We love garage doors!
Plain and simple, we just love garage doors. We love them so much we could talk about them all day long, and in fact, that is what we do. Ryan, along with our team, are either talking about or working on garage doors every day of the working week. We are passionate and take pride in all that we do so that we can stand true to our brand of being the garage door specialists.
But don’t just take our word for it. Here is what some of our recent customers had to say:
With over 270 5-star Google reviews, the team at Doors Direct values hard work and quality customer service.ExcellentBased on 286 reviewsAl'z Toy Barn16/11/2023Great service very accommodating and very happy with results.Fleur Bussing01/11/2023Absolutely fabulous service. Friendly and helpful. Highly recommend to anyone who’s got a garage door problem. Same day service…5 stars 🌟Ben Langmead31/10/2023Very impressed with the service right from the beginning. We came to look at the showroom and were pleased with what we saw and the help from the staff. We were impressed with how quickly after we ordered the doors were made and ready to be installed, and when there was a delay with the completion of our carport they were very understanding. And then when we were finally ready for installation it was super quick. The installer was excellent and explained things very clearly. Also, the doors look great and really very nicely complete the building.Samantha H18/10/2023After a bad experience with another garage door company, Doors Direct were an absolute pleasure to deal with. The customer service was exceptional ! Everyone that we dealt with throughout the process was professional, respectable and knowledgeable. We will only ever use this company and highly recommend them.Julian Carroll17/10/2023Service was excellent. Competent and friendly. Only two weeks from measure/order to installation completed, arriving on time. Nice people. Very happy, thanks.Reaper SPARTAN08/10/2023Just wanted to say the guys did the job this morning but as a certified professional complainer I am deeply disappointed that I have no content to work with. The door looks great, it works unbelievably well, the blokes did a very tidy professional job at a very reasonable price and I can’t say I could be happier with the work. Thank you to your company, I am so glad we chose you to do the work and any future work we get done we won’t hesitate to get in contact again. Without hesitation 5 out of 5 stars.Colin Buckley03/10/2023Doors Direct were great to deal with, right through from initial enquiry to installationDown Under20/09/2023Definitely 10/10: 1. Admin team, Zina and Shaylah always appeared helpful in explaining the process and advice to me 2. Ryan is the man who provides the quotes and was patient and answered all my questions 3. The communication all in all is great, paid the deposit and they called me to confirm the installation day 4. Regular text messages before attending 5. Reasonable quote 6. Mark the man who installed my Oxford Sectional door was polite and complete the job within 4 hours. ➤ If you are in doubt in design and colour, visit their showroom at their office in Geebung. It is worth it! Thank You team at Doors Direct! I love my new garage door!Ross Mackay11/09/2023Friendly, helpful, on time, reliable. Great customer service !!!Craig J22/08/2023Doors Direct delivers! We are very pleased with the three new doors installed today. A couple of other companies who looked at our circumstances (an older brick home that's been rendered) described them as 'tight' or 'difficult'. Not for the team at Doors Direct. Every aspect of their service from quoting all the way through to installation has been extremely professional - timely, accurate, and tidy. We'll be taking them on for the routine maintenance too. Highly recommended.
Get In Touch
07 3161 5963
Monday – Thursday
7.30am – 4.00pm
PO BOX 409
Virginia QLD 4014