Customer Service Focused
Our number one priority at Doors Direct is customer satisfaction.
We are a small family-owned business. Ryan is the owner and he quotes on almost every one of our jobs. To help him out, we have three lovely ladies in the office along with three experienced technicians who have all been working for us for a number of years.
We understand that when you call us to make a booking for a new garage door, a repair, service, or new motor, you are trusting us to be reliable, prompt and do a good, honest job at a reasonable price.
We are problem solvers
Often garage doors stop working for an unknown reason. Perhaps something has broken, has moved, requires some adjustment or needs to be replaced completely.
This might be your first garage door and you will need some advice about which type of door will be best for your situation. You can have the confidence in knowing that when you call Doors Direct, Zina, Andrea or Amanda will answer your call and we will listen to you and ask questions to work out what the best solution for you will be.
Once you make a booking for either a free quote or a booking with a technician, you will then be greeted by a friendly face from either Ryan, Matt, Mark or Gavin. Each of our staff have a wealth of knowledge about garage doors and will discuss their findings with you so you can gain the best outcome for both you and your garage door.
Top quality products
Ryan is very particular about the products that he chooses for your garage door needs and will only use what he would be happy to have at his own home. Ryan is constantly keeping up to date with the latest garage door products and has a very thorough understanding of all brands on the market.
No one garage is the same as another, so, therefore, each garage door requires an individual, personalised assessment to ensure the best products are used for your particular set up along with what is important to you. We are not exclusive to selling one particular brand, so therefore have the added benefit of being able to offer you the best solution for your garage door.
We love garage doors!
Plain and simple, we just love garage doors. We love them so much we could talk about them all day long, and in fact, that is what we do. Ryan, along with our team, are either talking about or working on garage doors every day of the working week. We are passionate and take pride in all that we do so that we can stand true to our brand of being the garage door specialists.
But don’t just take our word for it. Here is what some of our recent customers had to say:
With over 160, 5-star google reviews, the team at Doors Direct values hard work and quality customer service.Tamara Jackson2021-04-20Over the past 6 years we have dealt with the doors direct team we have had prompt, friendly and all round wonderful service. After having the door replaced due impact from a car there has been seamless interaction and installation of the new door. Happy customers here and would recommend. Thanks again doors direct team.Michelle Nielsen2021-04-14I recently had Doors Direct out to service my garage doors as one wasn’t operating as it should. The customer service was friendly and accommodating. I received confirmation of booking and timeframe and when they were on their way. The serviceman was knowledgeable, efficient and fixed the problem and the cost was reasonable. Would recommend this business based on my recent experience.G B2021-04-14Thank you to Doors Direct for the fantastic service repairing our garage door.Aaron Dillon2021-04-12We've been extremely happy with Doors Direct from the early stages of our dealings. The level of professionalism in the quoting process won them our business as it set a standard of service expectation above others, which they've delivered on throughout the measuring and installation. Stoked with the end result. Highly recommend.Donna Philips2021-04-09Excellent service, prompt, efficient, friendly and great value. Love the new quiet motor!Jennifer2021-04-08Doors Direct recently installed a motor on my Tilt-a-door. Product is quiet and great to be able to operate remotely, and I can’t believe it has taken me decades to get around to this. The installer Matt was efficient and pleasant to deal with and is a pleasure to support a local family business. JennyAnita Nylander2021-03-26Fantastic service from start to finish, highly recommend Doors Direct, thank you!Reags E2021-03-10Easy company to deal with. Minimal wait time from my calling to an appointment. Technician who serviced our garage door was wonderful; can’t fault his friendly professional attitude and efficiency. Will happily use this company again.H Con2021-02-15I have had a very positive experience with the team at Doors Direct from quote to installation (which was today). I'm extremely happy with the garage door and very glad I used this company. They have been extremely accommodating and have fit in around my every changing build timeline which has helped me a lot. I highly recommend Matt and the team at Doors Direct.mnahuyse2021-02-15Happy to recommend Doors Direct. Prompt, courteous service, and very happy with the product. Thanks again.Google rating score: 5 of 5, based on 202 reviews.
Get In Touch
07 3161 5963
Monday – Thursday
7.30am – 4.00pm
PO BOX 409
Virginia QLD 4014