Customer Service Focused
Our number one priority at Doors Direct is customer satisfaction.
We are a small family-owned business. Ryan is the owner and he quotes on almost every one of our jobs. To help him out, we have three lovely ladies in the office along with three experienced technicians who have all been working for us for a number of years.
We understand that when you call us to make a booking for a new garage door, a repair, service, or new motor, you are trusting us to be reliable, prompt and do a good, honest job at a reasonable price.
We are problem solvers
Often garage doors stop working for an unknown reason. Perhaps something has broken, has moved, requires some adjustment or needs to be replaced completely.
This might be your first garage door and you will need some advice about which type of door will be best for your situation. You can have the confidence in knowing that when you call Doors Direct, Zina, Andrea or Amanda will answer your call and we will listen to you and ask questions to work out what the best solution for you will be.
Once you make a booking for either a free quote or a booking with a technician, you will then be greeted by a friendly face from either Ryan, Matt, Mark or Gavin. Each of our staff have a wealth of knowledge about garage doors and will discuss their findings with you so you can gain the best outcome for both you and your garage door.
Top quality products
Ryan is very particular about the products that he chooses for your garage door needs and will only use what he would be happy to have at his own home. Ryan is constantly keeping up to date with the latest garage door products and has a very thorough understanding of all brands on the market.
No one garage is the same as another, so, therefore, each garage door requires an individual, personalised assessment to ensure the best products are used for your particular set up along with what is important to you. We are not exclusive to selling one particular brand, so therefore have the added benefit of being able to offer you the best solution for your garage door.
We love garage doors!
Plain and simple, we just love garage doors. We love them so much we could talk about them all day long, and in fact, that is what we do. Ryan, along with our team, are either talking about or working on garage doors every day of the working week. We are passionate and take pride in all that we do so that we can stand true to our brand of being the garage door specialists.
But don’t just take our word for it. Here is what some of our recent customers had to say:
With over 160, 5-star google reviews, the team at Doors Direct values hard work and quality customer service.Arthur Pitts2020-11-03Doors Direct recently replaced our home garage door, and it can be described only as a very pleasant and friendly experience. Doors Direct are a relatively small outfit and entirely on top of their game - from initial contact, through measure-up and ordering, to installation and start-up. We would strongly recommend you put Doors Direct at the top of your list.Leah Emmett2020-10-13We went with Doors Direct because they are a small local business that provided excellent service and communication from the very first contact. The price, product offerings, knowledge and level of service were far superior to any of the bigger companies who also came out to quote. They were very understanding when some unexpected incidents in our new home meant we had to postpone ordering for a couple of months but once all was ordered, the process and the install went flawlessly. All members of the team we spoke to, from the owner through to the admin team to the installer were friendly, knowledgeable and a pleasure to deal with. We won't hesitate to recommend Doors Direct in the future to anyone we know and if you're reading this and tossing up who to go with, go with this team! You'll be glad you did :)Aman Poonia2020-10-06I was recommended to this business and my experience has been great with them. The receptionist was professional & courteous and the installer was very nice as well. The quality of the product is good and overall I'm very happy with this business. 10/10Greg Mapson2020-09-24Great price and prompt professional service. Highly recommended.Chris Barnes2020-09-10The team at Doors Direct where so responsive from the moment I sent an enquiry email until after the doors were installed. My job was not your normal everyday door but they found a solution to suit me that works well and looks unreal. If I ever need another door done I will be getting them to do it.M N2020-08-25Called doors direct at around 1.30 today, receptionist was most helpful as had a problem with garage door, she said could have technician Mark at my home at 5pm, Mark was on-time, courteous and polite. Repaired door and we purchased a new motor, was put in today. Exceptional service I would use them again and recommend to friends Great company and local. Thank you for your prompt service.Tammy Humphreys2020-08-21Mark was very professional and diligent in servicing our garage door. The text message alerting his arrival was accurate and much appreciated.Rob Kift2020-08-13Very happy with the door and service. Mark did a great job. Finished in no time. Quiet opening mechanics and looks great. Go Dover White👍Robert Ellis2020-08-07Timely response and great service. i would recommend Doors Direct to friends and family.Steven Herold2020-08-01We have used Doors Direct a couple of times they have always provided friendly professional service and have been extremely reliable. No hesitations in recommending them, shout out to Matt our service technician he’s fantastic!
Get In Touch
07 3161 5963
Monday – Thursday
7.30am – 4.00pm
PO BOX 409
Virginia QLD 4014