Customer Service Focused
Our number one priority at Doors Direct is customer satisfaction.
We are a small family-owned business. Ryan is the owner and he quotes on almost every one of our jobs. To help him out, we have three lovely ladies in the office along with three experienced technicians who have all been working for us for a number of years.
We understand that when you call us to make a booking for a new garage door, a repair, service, or new motor, you are trusting us to be reliable, prompt and do a good, honest job at a reasonable price.
We are problem solvers
Often garage doors stop working for an unknown reason. Perhaps something has broken, has moved, requires some adjustment or needs to be replaced completely.
This might be your first garage door and you will need some advice about which type of door will be best for your situation. You can have the confidence in knowing that when you call Doors Direct, Zina, Andrea or Amanda will answer your call and we will listen to you and ask questions to work out what the best solution for you will be.
Once you make a booking for either a free quote or a booking with a technician, you will then be greeted by a friendly face from either Ryan, Matt, Mark or Gavin. Each of our staff have a wealth of knowledge about garage doors and will discuss their findings with you so you can gain the best outcome for both you and your garage door.
Top quality products
Ryan is very particular about the products that he chooses for your garage door needs and will only use what he would be happy to have at his own home. Ryan is constantly keeping up to date with the latest garage door products and has a very thorough understanding of all brands on the market.
No one garage is the same as another, so, therefore, each garage door requires an individual, personalised assessment to ensure the best products are used for your particular set up along with what is important to you. We are not exclusive to selling one particular brand, so therefore have the added benefit of being able to offer you the best solution for your garage door.
We love garage doors!
Plain and simple, we just love garage doors. We love them so much we could talk about them all day long, and in fact, that is what we do. Ryan, along with our team, are either talking about or working on garage doors every day of the working week. We are passionate and take pride in all that we do so that we can stand true to our brand of being the garage door specialists.
But don’t just take our word for it. Here is what some of our recent customers had to say:
With over 160, 5-star google reviews, the team at Doors Direct values hard work and quality customer service.EXCELLENT Based on 162 reviews.Sandie Grant27. June, 2020.Amazing service, great communication, highly recommend, and would definitely use them again.Dylan Peters23. June, 2020.team at Doors Direct, the pre and post sales experience has been unreal, the installation was quick and easy, everyone was on time and did what they said they would. I will highly recommend Doors Direct when anyone asks us about our new door.Shane Yates20. June, 2020.Great service from very lovely ladies at reception and Ryan was a great help as well . Highly recommended by me.Ian Q4. June, 2020.Very professional and great service! Nothing was to much trouble for these guys and so easy to work with! Thanks again Team 😊Louise Kerr26. May, 2020.My doors are wonderful, have to say when they were first installed I pushed the button up & down. The gentleman that installed them was excellent and fixed my old remote as well, actually everything from the quote to install was very professionalBrad Mells20. May, 2020.Karl Biederstadt28. April, 2020.Competitive pricing backed up with friendly, helpful and responsive staff. Expert installation.Cris Gillespie27. April, 2020.Fantastic experience. The staff on the phone were polite, friendly and helpful. The installer that visited was friendly, efficient and the job quality was excellent.Elizabeth Collins22. April, 2020.The service that I received from Doors Direct on my electric roller door was recently was very good. They were on time and carried out the work in a professional manner. The service man was very polite and explained what he had done.Ysabella Chambers14. April, 2020.The team at doors direct were absolutely wonderful in our recent experience of having a custom product installed. Ryan, who provided our initial measure and quote, was helpful, knowledgeable, and more than happy to talk through my initial ideas for our custom tilt door (which is now installed, and looks wonderful). His expertise was evident from our first appointment, and we couldn't have been happier with the finished product. Likewise, all of our correspondence with Zina prior to installation meant that we were organised and knew exactly what was happening throughout the process. The team were more than happy to answer all of my questions, talk through the design and installation, and work within our timeframes with a fantastic end result. I would confidently recommend Doors Direct to anyone who is looking for a high-quality tilt-door installation.
Get In Touch
07 3161 5963
Monday – Thursday
7.30am – 4.00pm
PO BOX 409
Virginia QLD 4014